FAQ

Q – Why can’t I see my plugins on my DAW?

A – Captain Plugin only supports 64-bit hosts on Mac. So, if your DAW is 32-bit, you won’t be able to see the plugins. On Windows, we support both 32 and 64-bit hosts.

Q – My DAW is 64-bit and I still can’t locate the plugins. What should I do?

A – You should try to Rescan your plugin folder in Logic and/or Ableton.*

*Ableton Windows: After installing Captain Plugins to your computer, go to Ableton Plug-in Custom Folder:

  • Set folder path to C:\Program Files\Steinberg\VSTplugins (this is the default installation location for Captain Plugins on Windows).
  • Then click the button above marked “Rescan Audio Units”.
  • Close Ableton and re-open

If you still can’t see it, please email contact@mixedinkey.com and our customer service staff will help you troubleshoot this further.

Q – Why can’t I see the sounds tab in my plugin?

A – If you are using your plugin in MIDI FX version, you will not be able to see the sounds tab because is designed to route MIDI to your favorite VST synths. You should be able to see the sounds tab option in the VST and/or AU version.

Q – How many computers can I install it on?

A – We allow you to install Captain Plugins on multiple computers with the purchase of one license provided they are your own personal computers. You can use your original download link and activation code on up to 3 computers.

Q – How do I recover my download link for Captain Plugins?

A – You can download the latest build at https://www.mixedinkey.com/captain-plugins/download

Q – How are Captain Plugins different from Odesi?

A – Odesi is self-contained composition package for when you want to work on music outside of your DAW, a sketch pad to help get your ideas flowing. Captain Plugins are designed be used inside your DAW only, and can be used in the composition and production of a whole record.

Q – Does it require an internet connection?

A – You can use Captain plugins offline to play the MIDI you’ve already written. However, you need to be connected to the Internet to write new MIDI notes inside the plugins themselves. Our generators require Internet access.

So what happens when you’re on a laptop, flying on an airplane? You can write MIDI notes inside Live and play them using Captain plugins, but you won’t be able to generate a new chord progression using our User Interface. Internet is becoming common everywhere, even in the sky. Most studios have wifi. This requirement is usually not a problem.

Q – Does it work on other DAWs other than Ableton and Logic?

A – On Mac, we support Ableton Live, Apple Logic and FL Studio.

Please note that Cubase is not supported on Mac.

On Windows, we support Ableton Live, FL Studio and Cubase.

Some other DAWs may work. You’re covered by a 30-day money back guarantee if you want to try Captain with another DAW.